Refund policy

Returns and store credit

Swandew does not accept change-of-mind returns.

If an item arrives damaged, defective or incorrect, please contact us at info.swandew@gmail.com within 7 calendar days after delivery to request a review. Include your order number and a description of the issue; photos, where available, will help us assess it.

Eligible returns require approval. Approved returns are settled in store credit, unless applicable law requires a refund or another remedy.

Final-sale items

Panties and intimate bottoms are final sale. We do not accept change-of-mind returns on these items. If an item is damaged, defective or incorrect, please contact us so we can assess the issue and honour any rights you have under applicable law.

How to request help

Please contact us before sending an item back. We will review your request and confirm any return instructions and shipping arrangements. Do not send items to a supplier or warehouse without return instructions from Swandew.

Your statutory rights

This policy does not limit your rights under applicable consumer protection laws. The 7-day reporting window, store-credit terms and final-sale designation do not restrict any legally required refund or other remedy.