Frequently asked questions

How do I choose the right size?

Check the size and fit information on the specific product page and visit our size guide for measuring instructions. Sizes can vary by style. If measurements are missing or you fall between sizes, contact us before ordering.

How much does shipping cost?

Standard shipping is $10 for orders below $50 and free for orders of $50 or more before taxes. Canada uses CAD and the United States uses USD. See our shipping policy for details.

How should I care for my lingerie and sleepwear?

Always follow the care label supplied with the item. Washing and drying instructions vary by fabric and construction.

How can I get help with my order?

Email info.swandew@gmail.com with your order number and a short description of your question. For product or sizing enquiries, include the product name or link so we can check the relevant details.

What is your return policy?

We do not accept change-of-mind returns. If an item arrives damaged, defective or incorrect, contact us within 7 calendar days after delivery. Eligible approved returns are settled in store credit. Panties and intimate bottoms are final sale. These terms do not limit your statutory rights or any legally required refund or other remedy. Read our full return and store-credit policy before requesting a return.